General 

These terms and conditions apply to the use of the www.rymanschristmastrees.co.uk.

Any reference to we/us/our in these terms, is a reference to Ryman’s Christmas Trees and reference to you/your means you, the user of the website.

By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website. These terms are only available in the English language.

Before you place an order, if you have any questions, please contact us by phone on 07788883512 Monday to Friday 9am to 5pm or by email on sales@rymanschristmastrees.co.uk. 

Address

Rymans Christmas trees, Manor Farm, Wall Lane, Wall, Lichfield, WS14 0AH

Telephone: 07788883512

All calls will be charged at the local rate of the network provider.

Any queries or complaints, please phone using the number above or email us on sales@rymanschristmastrees.co.uk

Orders 

When you place an order with us it will be deemed that you have read, understood and agreed to our Terms & Conditions. 

By placing an order through our website you are making an offer to purchase the goods outlined in your order upon the terms described in your order. 

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

Please note, we may not be able to change/amend or cancel your order once it's been picked.

All prices on our website, are shown and charged are in GBP. 

Please note that we will not be able to meet any obligations as a result of the following reasons:

• If the product you ordered is out of stock.
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.

Should there be an issue with your order, we will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email. 

Please note that whilst we will make every effort and care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the website. 

When placing an order, you will be added to our customer list.

Once an order has been despatched, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel. 

Debit / Credit card & PayPal Payments 

Please note that you will be charged straight away for the whole value of the order.

Deliveries 

Please note that we do not offer delivery outside the U.K.

Before you finalise and submit your order please ensure the delivery address is correct including the postcode. 

Once we receive your order, it will be posted within 48 hours. Expect to receive your package between 3-6 days. However postage time is subject to Royal Mail service and may be disrupted due to Covid-19

DELIVERY POSTCODES: WS13, WS14, B77, B72, B73, B74, B75, WS7, WS9,DE13.

All prices are quoted include UK VAT at 20% standard rate and charged in Great Britain Pounds Sterling (GBP).

Click and Collect from Wall

Orders can be collected from our Christmas Shop in Wall.

Collections can take place between Monday to Sunday 9am to 4.30pm. 

To arrange to collect your order from us, please contact us on 07788883512

You will need to give us 2 hours’ notice prior collection. 

Website Product Pricing and Descriptions 

Every product bought is sold subject to its product description, which outlines any further specific conditions that relate to that product.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are entered onto our system.

On very rare occasions, an error may occur and goods may be incorrectly priced on our website. In these circumstances, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description. We reserve the right to correct any price errors as we see fit.

Furthermore, while the colour reproduction of the products on our website is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

 

 Contract Cancellation and Returns Policy for Christmas Shop products

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 8 working days of receiving your parcel. Please call us on 07788883512 or inform us via email at sales@rymanschristmastrees.co.uk.

You will then need to return the whole order to us, in the original packaging, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund via your original method of payment. 

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. 

Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging. Please note we may refuse to refund your item(s) if not in the original packaging. 

Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. 

If an undamaged item is returned to us outside of the 28 day time frame, we will not refund your item.

We will inspect the returned item and will notify you of your refund. We try to process returns as soon as possible. However, returns can take up to 10 working days to be processed, please note this may take longer during busy periods up to 21 working days. 

We will typically refund any money owed to you using the same method originally used by you, to pay for your purchase. If it’s not possible we will contact you via phone or email. 

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us.

Damaged / Faulty Goods
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel.

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

We cannot be held responsible for items that are damaged due to the result of normal wear and tear.

For electrical items, there may be extended guarantee through the manufacturer- please refer to original product packaging for more information. 

We cannot accept responsibility for packages that never reach us.

Contract Cancellation and Returns Policy for Christmas Trees and Wreaths

Trees and wreaths are a perishable products and will (like cut flowers) deteriorate with time and so are non-refundable.

If however, you do have a problem with your tree or wreath, please can you notify us by email or phone (07788883512) to discuss the problem as soon as possible and;

1) Return it to us within 10 days of purchase,
2) Provide proof of purchase,
3) Provide photos of the tree in situ showing the stand it has been put into.

We would like you to enjoy your Christmas tree and will try our best to resolve any issues.

Territory and Law 

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.